RETURN POLICY

Return conditions

• Contact us within 14 days of receiving your order
• Items must be unworn, undamaged and in their original packaging
• For hygiene reasons, earrings cannot be returned once their protective packaging has been opened
• Include your order number with the return

How to return

Email pomelojewelry@gmail.com before posting anything. We will send the return instructions and correct address. Return postage is the customer’s responsibility unless the item is defective or incorrect.

Refunds

After inspection, approved refunds are issued to the original payment method. Original delivery costs are not refundable unless the full order was incorrect or defective. Bank processing times may vary.

Damaged or incorrect items

Contact us as soon as possible with your order number and clear photographs. We will arrange a replacement, repair or refund as appropriate.